Faq

🎭 Product Questions

What types of costumes do you offer?

We specialize in a wide variety of costumes to fuel your imagination! Our collection includes:

Decade-themed costumes (50s, 60s, 70s, 80s, 90s)
Character costumes (Alien, Angel, Book Characters, Classic Girls)
Animal costumes (Bat, Bear, Cat, Butterfly)
Theme costumes (Biker, Cheerleader, Clown)
Contact lens accessories and cleaning supplies

Do you offer costumes for all age groups?

Absolutely! We cater to costume enthusiasts of all ages – from children and families to adults and dedicated cosplayers. Our diverse collection ensures everyone can find their perfect transformation!

Are your contact lenses safe to wear?

Yes! We provide quality contact lens accessories including cases, travel kits, and cleaners to ensure proper hygiene and safety. Always follow the recommended cleaning procedures and consult with an eye care professional if you have concerns.

📦 Shipping & Delivery

Where do you ship to?

We deliver worldwide to most regions! However, we currently cannot ship to some remote areas in Asia and other extremely remote locations. If you’re unsure about delivery to your area, please contact us before ordering.

What shipping options do you offer?

We provide two convenient shipping methods:

Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after shipment
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

All orders are processed within 1-2 business days after payment confirmation.

How long does delivery take?

Processing time is 1-2 business days. Delivery time depends on your chosen method:

Standard Shipping: 10-15 business days after shipment
Free Shipping: 15-25 business days after shipment

Perfect for planning your Halloween parties, cosplay events, or themed celebrations!

Can I track my order?

Yes! We provide tracking information for all orders so you can monitor your package every step of the way. You’ll receive tracking details once your order ships.

💳 Payments & Orders

What payment methods do you accept?

We accept all major payment methods for your convenience:

Visa
MasterCard
JCB
PayPal

Is there a discount for first-time customers?

Yes! Use code JT3KQQ to save up to $5.00 on your first order. It’s our welcome gift to help you start your costume journey!

How can I get free shipping?

Orders over $50 qualify for free shipping via EMS. Pro Tip: Combine orders with friends or family to reach the $50 threshold – it’s a fun way to shop together and save!

🔄 Returns & Exchanges

What is your return policy?

We want you to love your costume as much as we do! You have up to 15 days after receiving your order to initiate a return if anything isn’t perfect. For complete details, please check our Return Policy page.

How do I start a return?

Simply contact our support team at [email protected] within 15 days of receiving your order. Our team will guide you through the process and help make everything right.

What if my costume arrives damaged or has defects?

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the issue. We’ll quickly resolve the situation and ensure you get the perfect costume you deserve.