Welcome to Spirit Halloween Store! We want your costume experience to be as magical as your transformation. If your purchase didn’t quite cast the spell you expected, our friendly returns policy is here to help.
Quick Summary: You have 15 days from the delivery date to return or exchange items. Most products in their original condition can be returned, with a few exceptions for hygiene and safety reasons.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to try on your 80s costume or test those contact lenses (safely, of course!).
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition
- With all original tags attached
- In original packaging
- Free from stains, odors, or damage
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Contact Lens Accessories (including Contact Lens Cases and Contact Lens Cleaner)
- Opened or used cosmetics
- Intimate apparel
- Personalized or custom-made items
These exceptions help us maintain hygiene standards and ensure all our customers receive safe, quality products.
Step-by-Step Return Process
- Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use our template below to make the process spook-tacularly smooth! - Wait for Authorization
Our team will respond within 24 hours with a Return Authorization Number and shipping instructions. - Package Your Items
Include the original packing slip and ensure items are in original condition. We recommend using a trackable shipping method. - Ship to Our Address
Send your return to:
Spirit Halloween Store Returns
4598 Evergreen Lane
Los Angeles, US 90017 - Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Spirit Halloween Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List items with quantities] Reason for Return: [Size issue, wrong item, changed mind, etc.] Preferred Resolution: [Refund / Exchange for (specific item)]
I confirm that the items are in original condition with tags attached and packaging intact.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Refund Information
Processing Time: Refunds are processed within 3-5 business days after we receive your return.
Refund Method: Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless we sent the wrong item or it arrived damaged.
Exchange Information
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.
International Returns
Since we serve customers worldwide (excluding some remote areas), international returns follow the same process. Customers are responsible for any customs fees or international shipping costs associated with returns.
Need Help With Your Return?
Our friendly costume enthusiasts are here to assist you!
Email: [email protected]
Response Time: Within 24 hours
Store Address: 4598 Evergreen Lane, Los Angeles, US 90017
We’re committed to making your costume journey magical from start to finish!