Welcome to Spirit Halloween Store! We’re dedicated to making your costume transformation as magical as possible. If your purchase didn’t quite cast the spell you expected, our friendly shipping and returns policies are here to help.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipping | Faster delivery for time-sensitive costumes |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days after shipping | Budget-friendly option for larger orders |
Note: We ship worldwide, excluding some remote areas in Asia and other specified regions. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.
Returns & Exchanges Policy
Quick Summary
- Return Window: 15 days from delivery date
- Condition: Items must be unused with original tags and packaging
- Refund Processing: 3-5 business days after we receive your return
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Contact Lens Accessories (including Contact Lens Cases and Contact Lens Cleaner)
- Opened or used cosmetics
- Intimate apparel
- Personalized or custom-made items
These exceptions help us maintain hygiene standards and ensure all our customers receive safe, quality products for their magical transformations!
Step-by-Step Return Process
Step 1: Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use our template below to make the process spook-tacularly smooth!
Step 2: Wait for Authorization
Our team will respond within 24 hours with a Return Authorization Number and shipping instructions.
Step 3: Package Your Items
Include the original packing slip and ensure items are in original condition with all tags attached. We recommend using a trackable shipping method.
Step 4: Ship to Our Address
Send your return to:
Spirit Halloween Store Returns
4598 Evergreen Lane
Los Angeles, US 90017
Step 5: Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Spirit Halloween Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List items with quantities] Reason for Return: [Size issue, wrong item, changed mind, etc.] Preferred Resolution: [Refund / Exchange for (specific item)]
I confirm that the items are in original condition with tags attached and packaging intact.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Refund Information
Processing Time
Refunds are processed within 3-5 business days after we receive your return.
Refund Method
Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Shipping Costs
Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless we sent the wrong item or it arrived damaged.
Exchange Information
Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.
International Returns
Since we serve customers worldwide (excluding some remote areas), international returns follow the same process. Customers are responsible for any customs fees or international shipping costs associated with returns.
Need Help With Your Return?
Our friendly costume enthusiasts are here to assist you!
- Email: [email protected]
- Response Time: Within 24 hours
- Store Address: 4598 Evergreen Lane, Los Angeles, US 90017
We’re committed to making your costume journey magical from start to finish!